Before You Book


Jam Cruise is now on sale to the general public! Please review the information below and proceed with your reservation.

If you've already booked, and you wish to examine or edit your reservation, Log in to Cloud 9 Reservations

Each person attending Jam Cruise 14 will be required to register for an account with Cloud 9 Reservations. You will need a Cloud 9 Account to start the reservation process. If you haven't already, you can register for an account HERE. If you have traveled on a Cloud 9 adventure before, please do not create another account or you risk losing your valuable trip history! 

What Is A Cloud 9 Account & Why Do I Need One?

A  Cloud 9 Account is your personal profile. Your account allows you to book, access and update your reservation as well as track your trip history. It is also a place where you can provide us with additional information that will help make your travels smoother. 

Your Account Allows You To:

* Make payments
* Provide any dietary or medical needs 
* Add items to your reservation such as travel insurance
* Offset your carbon emission or make a donation to Positive Legacy

Prior to the On Sale, we recommend that you log into your Cloud 9 account to ensure a seamless process. If you are experiencing any difficulties logging in or forgot your username or password, you can retrieve them by following the instructions HERE. If you still cannot retrieve your account information, contact the Travel Team. 

Lead Passenger

The guest that places the reservation is considered the Lead Passenger and is the "owner" of the reservation. The Lead Passenger is the only person in the reservation that can make any changes such as adding a guest or making a name change.

The Lead Passenger is responsible for keeping the reservation payments current. Any reservation with an outstanding balance on the morning following the payment date will have a $35 late fee assessed to the Lead Guest. The delinquent guest has 24 hours to settle the outstanding payment plus late fee. Any reservations still unpaid 48 hours after the payment date are subject to cancellation and the appropriate penalties as outlined in our Terms and Conditions.


If you know who you will be traveling with prior to making your reservation, please have your cabinmate(s) register for a Cloud 9 Reservations account if they don't have one already. By doing so, you can easily add them when making your reservation online by entering their full name and the email address they have on file.

If you do not know who your cabinmate(s) will be prior to booking, no problem, you can add them at a later date by contacting the Travel Team. After the initial booking you will be able to add your guest online during the complimentary period, however after that you will need the assistance of a Cloud 9 Travel Team member. Name Change fees may apply, please see the guidelines HERE.

Age Requirements

Any passenger who is under the age of 21 must be accompanied by a parent or responsible adult over the age of 21. The guardian must agree to be responsible for the minor and they must be booked in the same or connecting cabins.

ADA Cabin Availability

We have several options available for people requiring ADA cabins. ADA cabins are not located closer to the venues but are located close to elevators and allow for wheelchair access to the bathroom. Please call the Travel Team at (561) 368-8922 to book your cabin as these cabins are not available online.